there's an issue with your order -- if it's wrong size, wrong color, defective,
or otherwise not exactly what you wanted -- then simply notify us, and we'll
give you a refund. You won't be asked to ship the product back to us.
Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.
Based on which fulfillment center your item is shipped from, you will be provided a tracking number that enables you to track your item 4-6 days after it has been shipped.
However, as each individual product may be shipped from a different fulfillment center across the globe, occasionally, we may not provide the tracking number for a product, our company has fully insured the packages and any missing items will be reshipped free of charge to you.